Scintilla Diamonds—Frequently Asked Questions
1. How do I start a custom jewellery order with Scintilla Diamonds?
To begin your journey, simply book a Complimentary Consultation through our website. During this call, we’ll explore your vision, style preferences, and important milestones to personalise your design journey.
2. What happens after the initial consultation?
You’ll receive a curated Design Proposal with sketches or 3D concepts and a pricing overview. Once approved, we take a deposit and proceed to prototype or produce your one-of-a-kind piece.
3. How long does the custom design process take?
The average timeline ranges from 4 to 6 weeks depending on design complexity, gemstone sourcing, and approval checkpoints. Shipping outside Australia may add 1–2 weeks. Rush orders can be accommodated on request.
4. Can I use heirloom stones or gold in my custom piece?
Yes. We specialise in redesigns and heirloom integrations. We verify the materials’ integrity before incorporating them into the final design.
5. What is the difference between Made-to-Order and Custom-Made rings?
Made-to-Order: Choose from existing designs with minor customisation (metal, stone type, size). Faster timeline.
Custom-Made: Fully bespoke, created from scratch based on your ideas. Longer timeline due to consultation and crafting.
6. Are Scintilla Diamonds conflict-free and ethically sourced?
Yes. Scintilla Diamonds are 100% conflict-free, lab-grown in controlled, traceable environments — avoiding environmental and humanitarian concerns of mined diamonds.
7. Do you offer flexible payment?
Yes. We offer deposits and installment plans. You can reserve your piece with a 20% deposit, and the balance before shipment.
8. Secure Your Piece with a 20% Deposit
Reserve your setting and diamond with just 20% upfront. Remaining balance is due before shipping. Laybuy options available — 0% interest, pay over 3 months.
9. What guarantees or warranties come with my jewellery?
Every piece includes a lifetime warranty for craftsmanship. One free ring resizing (valued at $150) is included within 90 days.
10. What if I need to resize my ring or make an adjustment?
We offer one complimentary resizing within 90 days. Additional adjustments may incur a fee based on scope.
11. Can I return or exchange a custom piece?
No returns or exchanges for bespoke items. We offer design previews and prototyping to ensure satisfaction before production.
12. Do you ship internationally?
Yes, with fully insured global delivery. Duties/taxes may apply and are the customer’s responsibility.
13. Do you offer alternative stones?
Yes! We’re launching a new line featuring Cubic Zirconia and Moissanite in pre-set rings, wedding bands, earrings, and custom designs — elegant alternatives to lab-grown diamonds.